FAQ

What is the Order Cancellation Policy?

If an email request to support@tgirlmall.com is received prior to an order being shipped, the order will be canceled and payment will be refunded.
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What is the Return/Exchange/Refund Policy?

Any defective item will be replaced if reported within 30 days of delivery. If the original title is no longer available, another title may be substituted in its place. Once an item is delivered, it may not be exchanged for a different title.

In the event of a corrupted file(s) of a downloadable product, the file(s) will be replaced.

Refunds are only offered in the event a replacement for a damaged item is no longer available and the customer does not wish to choose an alternative.

If you experience any problems with your order please reply to us via the  order verification email or send a detailed email to support@tgirlmall.com
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What is a Downloadable Item?  Rate it

Downloadable items are video / photo files that can be viewed on a computer, tablet, smartphone etc. Downloadable items are for those who prefer digital to physical media. 

As of 2017 only Mpeg4 videos are offered in new releases. 

Some downloadable items are "Combo Packs". These items feature full length videos and accompanying photosets. The photosets are the same as those available on BobsTgirls.com. Hardcore video scenes are typically broken up into multiple parts on BobsTgirls.com but are offered in full length here. In some cases, higher resolution videos (such as full 1080P) are offered here that are not available on Bob's Tgirls. 

Photo zip sets are also available for purchase. These are selected sets from BobsTgirls.com unless otherwise specified.  Photo zip sets and combo packs are delivered in zip files, which can be unpacked on your computer after download.


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Can I watch downloaded videos on my television & portable devices?  Rate it

The MPEG4 video format (mp4 & m4v file extensions) is fairly universal. It plays on all portable devices I am aware of including Apple IOS devices (iPhone, iPad, iPod Touch), Android phones and tablets, Apple and Windows computers.

Tip: I personally play MPEG4 videos on all of my Apple iOS devices. In my home, I set up Plex (as a DLNA server on my computer) to stream videos and photos to my televisions via the Plex app on my Roku streaming players, which are connected to the TVs. Most smart TVs can stream from a Plex server via the Plex app or other DLNA apps. If you use Apple TVs, videos can be imported to itunes and streamed from there. 

Of course there are other streaming players and files can also be played directly from USB thumb drives on many TVs and streaming boxes. You can find out more about Plex at www.plex.tv.
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How to Shop at Our Online Store?

Read online help please. See Help Section read more...read more...

I've received an error message stating that my credit card is invalid. What should I do?  Rate it

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: 1. You have incorrectly entered your credit card number. 2. You have incorrectly entered your CVV code. 3. You have incorrectly entered your expiration date. 4. You have used a cancelled credit card to place your order. 5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned). Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal. If you're still encountering problems, please contact the biller at CCBill.com as all billing information is entered at their portal. You can also write to us at support@tgirlmall.com. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. Please note that this site TgirlMall.com does not receive or store any credit card information. During the checkout process, customers are routed to CCBill.com where the information is taken and processed. read more...read more...

Why is my online confirmation number different from my order number?  Rate it

The biller CCBill assigns its own transaction number to orders. These transaction numbers are different from the order number generated by the store. Your order can be tracked with either number however the order number is the faster method.  read more...read more...